Hotel Grand Pacific Exterior - Pink Flowers

Marketing, Social Media & Sales Coordinator

Marketing, Social Media & Sales Coordinator

Marketing, Social Media & Sales Coordinator

This position actively participates in the design, production and distribution of Social Media content and marketing & sales materials designed to promote the Hotel Grand Pacific rooms, food & beverage, and athletic club products.


Description of Duties:  With direction provided by the Director of Sales & Marketing:

  • Actively participate in the design, production and distribution of marketing and sales materials designed to promote Hotel Grand Pacific rooms and food & beverage;

  • Implement and assist in developing marketing plans and strategies, both traditional, digital and social, to increase revenue;

  • Maintain statistical information through the production and consolidation of reports as required;

  • Support sales, marketing, revenue and operations teams with the production and management of collateral ensuring adherence to all brand standards;

  • Effectively manage hotel databases, social media and websites as required.

  • Work cooperatively with Director of Sales & Marketing, Reservations & Revenue Manager, Food & Beverage manager, Director of Operations, Director of Athletic Club and external partners;

  • Actively engage with website CMS in order to keep all pages current;

  • Maintain and assist in development of website content;

  • Assist in creation of hotel promotions and PR opportunities working with partners on logistics and creating visibility during the event;

  • Be the Social Media Champion. Develop content, build following, engage with the community and monitor channels;

  • Liaise with industry partners to create social promotions and contests in the marketplace, monitor results;

  • Monitor online media for mentions and articles and build relationships with prominent influencers to create awareness of the property;

  • Coordinate and process all advertising requests coming into the hotel;

  • Liaise with the Director of Sales & Marketing to create and ensure quality of sales promotional pieces;

  • Assist with Administrative Duties as needed:

    • Designing internal communications
    • Assisting Director of Human Resources with recruitment activities such as posting job openings and conducting reference checks
    • Updates Guest Comment Board
  • Maintain confidentiality and adhere to company Code of Ethics 

  • Produce weekly and monthly reports for internal use and for various hospitality partners;

  • Participate at weekly Operations and Sales meetings


Required Qualifications:

The successful candidate must be a web savvy content creator. A professional presence as well as excellent written and verbal communication skills is required along with a thorough knowledge of Victoria as a destination.

  • At least 2 years’ experience in a marketing environment
  • Experience managing multiple social media channels for business
  • Proven knowledge and experience using Adobe Creative Suite: InDesign, Illustrator, Photoshop, etc.
  • Thorough knowledge and experience using all Microsoft Office applications
  • Graphic Design experience
  • Excellent organizational and teamwork skills

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