If you’re ready for a new challenge in your hospitality career, the Hotel Grand Pacific has a position available for a Guest Services Manager. An independent luxury property located on Victoria’s beautiful inner harbour, we strive to provide a personalized experience focused on guest satisfaction. Bring your leadership skills and proven track record in guest service operations to this dynamic, hands-on role. This is a very exciting time to join us as the Hotel prepares for a busy summer.
Description of Duties:
- Oversee the strategic direction and effective operational management of Front Office Team, including Front Desk, Bell, Door, Concierge, and Night Audit
- Lead, motivate, inspire, and mentor the team through responsible and thoughtful leadership
- Create exceptional Guest experiences and satisfaction by championing service standards
- Optimize revenue generation and ensure fiscal responsibility through cost controls
- Achieve results through use of strategic planning, goal setting and effective monitoring of metrics
- Promote innovation through the Guest Services Team, always striving for continual improvement
- Recruit and train the Front Office team
- Lead Hotel Emergency Preparedness and Response, Including First Aid
Qualifications & Abilities:
- Minimum 4 years’ experience in a large, luxury Hotel as a Front Office Manager
- Proven leadership skills
- Service-oriented with the ability to build strong relationships both internally and within the community
- Professional and effective verbal and written communication skills
- Strong organizational and planning skills with the flexibility to meet changing needs
- Highly proficient with Opera PMS
- Ability to achieve and maintain Level 2 First Aid Certification
- Knowledge of Revenue Management
- Previous experience in a unionized environment
- University or College degree in Hospitality Management an asset
- Available to work more than 30 hours per week, at varied times
Why choose us?
- Professional, safe and supportive work environment
- Employee parking
- Discounted gym membership
- Excellent employee meal program
- Food discounts in both our Café and Pacific Restaurant
- Excellent extended benefits (Health, Dental, Vision, Employee and Family Assistance Program and a matching RRSP program)
- Employee recognition & referral program
- Treat days and employee events
- We are an equal opportunities employer and value diversity and inclusion in our team.
**We thank all applicants for their interest, however, we are only able to consider those with valid authorization to work full-time in Canada.**
Job Types: Full-time, Permanent
Salary: $65,000.00-$70,000.00 per year
Benefits:
- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care
- Wellness program
Schedule:
- Day shift
- Holidays
- Night shift
- Weekend availability
Ability to commute/relocate:
- Victoria, BC: reliably commute or plan to relocate before starting work (preferred)
Experience:
- Guest Services: 4 years (preferred)
- Management: 4 years (preferred)
- Opera PMS: 2 years (preferred)
Licence/Certification:
- Level 2 First Aid Certification (preferred)