Exterior Panorama of Victoria Harbour

Guest Services Agent

Guest Services Agent

Are you looking to transfer your hotel front desk experience to a 4-star, full-service property? The Hotel Grand Pacific has an additional opening for a Guest Services Agent. A proud member of the Preferred Hotels and Resorts collection, our luxury property is located on Victoria’s beautiful inner harbour in the heart of the city’s tourist zone. The chosen candidate will use their friendly personality and exceptional customer service skills to help operate an efficient front desk.

Description of Duties:

  • Ensure a pleasant, organized, accurate, and efficient arrival process for guests
  • Maximize hotel occupancy and average daily rate
  • Accurately collect and record information
  • Perform accurate and efficient accounting procedures
  • Protect guest privacy and minimize guest inconveniences
  • Collaborate with other departments to ensure visitor satisfaction and overall positive experience
  • Adhere to the Hotel’s health and safety policies at al times


Qualifications and Abilities:

  • At least 1 year of front desk or reservations experience in a full-service hotel property
  • Previous experience with Opera software preferred
  • Professional, welcoming, enthusiastic, and conscientious attitude
  • Positive and effective verbal & written communication skills
  • Exceptional attention to detail
  • Proven accounting skills (cash transactions)
  • A team player who can stay calm and organized during busy periods
  • Takes initiative to maintain high standards of personal presentation at all times
  • Post-secondary training in Hospitality Management is an asset
  • Second language is an asset
  • Able to work 30+ hours per week


Why Choose Us?

  • Friendly community environment
  • Discounted employee parking
  • Discounted gym membership
  • Excellent employee meal program
  • Food discounts in both our Café and Pacific Restaurant
  • Friends and family hotel rate
  • Employee discount available at other Preferred Hotels
  • Other industry discounts
  • Excellent extended benefits (Life and AD&D, Health, Dental, Vision, and an Employee and Family Assistance program. A matching Defined Contribution Pension Plan & an RRSP program available when eligible)
  • Employee recognition & referral program
  • Treat days, employee events and an annual employee party
  • We are an equal opportunities employer and value diversity and inclusion in our team
  • We support the professional growth of our employees through use of internal job postings.


*We thank applicants for their interest but are only able to consider candidates with valid authorization to work full-time in Canada.*


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