Welcome to a safer Hotel Grand Pacific
Due to the limitations of COVID–19, some of our amenities and services have been temporarily adjusted. Below are a few items to note before you arrive as well as what to expect during your stay.
Please note, a mask or face-covering is required to access all public areas of the hotel. Should you need a mask, one can be provided by our guest service team, please inquire at the front desk.
What to expect during your arrival:
- Valet parking will not be available in order to enhance the safety of both you and our colleagues. Self parking in our secure underground parkade will be available as usual.
- Luggage assistance will still be available upon request, just let us know if you would like or need assistance.
- Self-serve sanitized luggage carts are availble just outside the front doors of the hotel.
- Physical distancing measures will be in place throughout the hotel and in many places you'll see handy floor markings and/or signage to help guide and remind you.
- At the front desk you'll be warmly greeted by our friendly front desk agents as normal, but this time, they'll be behind safety screens and wearing masks.
- As well, for your piece of mind, all our staff will be "wellness checked" as they enter the hotel for their shift, this includes checking their temperature and scanning for any symptoms of illness. Staff are also reaquired to wear masks throughout the duration of their shift wherever others are present.
What to expect during your stay:
Guest Rooms & Housekeeping Service:
- In order to keep a healthy and exceptionally clean guest room, we have removed most print materials, pens & stationary, bath robes, and slippers from the rooms. Some of these items will be available upon request and will be sanitized before and after use.
- You can rest assured that any items in your guest room have been completely sanitized and are safe for your personal use.
- Please be aware that during your stay, our housekeepers will not be entering or servicing your guest room until 24 hours after you have checked-out.
- Extra towels and linens are available upon request along with garbage pick-up.
- We have instituted a 24 hour “resting period” between guest stays for all guestrooms, followed by a deep cleaning and thorough sanitization.
Food & Beverage:
- The Courtyard Café is open for breakfast, lunch and dinner. Hours of operation are from 7am till 6pm.
- The Pacific Restaurant, Terrace and Lounge is open from 7 to 11am daily for breakfast and 4pm to 9pm Sun - Thu and 4pm 10pm (kitchen at 9pm) Sat & Sun for dinner and drinks.
- Temporarily closed but can be reserved upon request.
As always, should you have any questions or concerns, please feel free to call or email us, and a member of our Guest Services Team will be happy to help: [email protected] or 250-386-0450 or toll free at 1-800-663-7550