Hotel Policies

Check-In Time and Check-Out Time

Check-in: 4 PM

Check-out: 11 AM

Guests may be permitted a late check-out upon request. A valid credit card is required for check in; we accept Visa, MasterCard, American Express, Diner’s Club, Discover, and JCB.

Pet-Friendly Hotel in Victoria

Pets are welcome to join you during your stay at our pet-friendly hotel in Victoria, BC.  2 pets per room to a maximum combined total weight of 40lbs is allowed. There is a $50.00 non-refundable fee for our Pet Package, for up to 7 nights, which is added to the cost of your room for a maximum of seven nights. Additional nights will result in another $50.00 fee accordingly.

Learn what's included in our Pampered Pooch Package and see our full pet policy.

Guide and Service Dogs

The Hotel welcomes Guide and Service dogs with documented proof upon arrival. Therapy pets, 40 lbs or less, are welcome but are not exempt from the pet fee and are not permitted in the Hotel’s food and beverage outlets.

Room Occupancy

All rates quoted are for single or double occupancy. Additional adults in a room are $30.00 per night. The hotel allows a maximum of five guests per room, subject to guestroom size.


Cancel 24 hours prior to 4pm day of arrival local hotel time to avoid penalty charges or forfeiture of deposit. Rates are subject to applicable taxes and fees.


All reservations must be guaranteed with a credit card. Valid credit card is also required at check in. All special requests are not guaranteed and are subject to availability.

Credit Card Authorization Form

Please note, this authorization allows the Hotel Grand Pacific to authorize the use of, and process any charges on, a third party credit card - All fields are mandatory. Credit Card Authorization Form.

Child Policy

Children of 18 years and younger may stay in a room at no additional charge, when accompanied by their parent. Registered guests must be a minimum of 19 years old with a valid credit card.


The hotel is a 100% smoke-free environment. Smoking is not permitted in public areas, guestrooms, or on balconies. Smoking outside is permitted at least seven metres from the building.

Bed Types

Guests may request a specific bed type when booking their stay, however, is subject to availability upon check in.

Fridges and Microwaves

Hotel Grand Pacific offers guests fridges and microwaves to guests for an additional fee. These items are upon request and based on availability.


Limited cots are available for an additional fee of $30.00.


Outlets and voltage in Canada (110 volts) are the same as the United States. For guests from outside of North America, adapters are required.


Valet, self-parking, and day parking are available at the Hotel Grand Pacific for a fee. Self Parking is $18.00 per night, and Valet Parking is $25.00 per night. Clearance in the underground parking lot is 1.93 meters, or 6’4.” Over height parking is located across the street from the hotel for a fee and is subject to limited availability.

Internet Access

Complimentary high-speed internet access is available to guests of the hotel (wired or wireless).

Pool Information

Our facility includes a 25-metre lap pool that averages 4 feet deep. The temperature is 27–28˚C, or 82–83˚F. Two lanes are always kept available for laps.

Gift Certificates

Hotel Grand Pacific Gift Certificates make wonderful presents. They can be purchased from the Front Desk, and are available for accommodation, dining, and other hotel amenities.

Luggage Storage

Please contact our Front Desk department to store luggage in a secure area.


Stores and attractions in Victoria accept Canadian currency. Guests can exchange their currency at Canadian banks or foreign exchange brokers. Although many local shops and restaurants accept American currency seasonally, we recommend having other payment options as well.


The Hotel Grand Pacific is located at 463 Belleville Street in Victoria, BC. Underground parking is accessible behind the hotel on Quebec Street.

Link to Google Maps

Bike Storage

Upon request, guests will be allowed to bring their bikes into their guestroom. Bikes must be relatively clean and free of debris, mud, and water before they are brought into the hotel. A bike mat will be provided free of charge to the guest and the bike must be stored on this mat when inside the guestroom. No bike maintenance is to be performed on the bike while it is inside the hotel. Any physical damage to the room or damage to linens/towels/carpeting from bike fluids will result in fee of $300 for which the guest will be responsible for.

Passport Requirements in Canada

American born citizens, if entering Canada by air, land, or sea (including ferries), are required to carry a valid passport. Other accepted documents include a U.S. Passport Card, Trusted Traveler Program Card, or an enhanced driver’s license (For residents of Washington and New York states).

More information can be found at Homeland Security.

International travelers are advised to check with their local Consulate Office to see if a visa is required to enter Canada.

If you have a question or concern that you can't find an answer for on our website, please email us and we'd be happy to help you.

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