Exterior Panorama of Victoria Harbour

Bell Captain

Bell Captain

Come and work with us at the Hotel Grand Pacific! An independent luxury property located by Victoria’s beautiful inner harbour, we offer a more personalized experience focused on guest satisfaction. We’re looking for a Bell Captain to help supervise the Bell and Door team.

Responsible for daily operation of the Hotel lobby, the chosen candidate will lead by example and demonstrate expected service standards to ensure guests receive an excellent first impression. This is a great opportunity for anyone with previous concierge and leadership experience in a hotel setting.

Description of Duties:

  • Assign daily tasks to the Bell/Door staff
  • Oversee the delivery of services, including: concierge, transporting luggage, valet, answering guest questions and fulfilling requests
  • Train new and existing staff in all aspects of bell service
  • Monitor performance and provide coaching when required
  • Assist the front office management as required

Required Qualifications:

  • At least 2 years of concierge or bell experience in a full service hotel
  • Demonstrated leadership experience
  • Unrestricted Class 5 B.C. Driver’s License and able to operate a manual transmission vehicle
  • Ability to lift, push and pull up to 50 lbs
  • Highly organized with able to multitask in a very busy reception area
  • Clear and effective written and verbal communication skills
  • Excellent interpersonal skills, with high levels of empathy and patience
  • Ability to work with minimum supervision
  • Second language an asset
  • Available to work more than 30 hours per week
  • Available to work early mornings and evenings (6:30am–3pm or 2:30–11pm)

Why Choose Us?

  • Friendly community environment
  • Discounted gym membership
  • Discounted employee parking
  • Excellent employee meal program
  • Food discounts in both our Café and Pacific Restaurant
  • Friends and family hotel rate (Employee rate also available at other Preferred Hotels)
  • Other industry discounts
  • Excellent extended benefits (Life and AD&D, Health, Dental, Vision, and an Employee and Family Assistance program. A matching Defined Contribution Pension Plan & an RRSP program available when eligible)
  • Employee recognition & referral program
  • Treat days, employee events and an annual employee party
  • We are an equal opportunities employer and value diversity and inclusion in our team.

*We thank applicants for their interest but are only able to consider candidates with valid authorization to work full-time in Canada.*