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Assistant Reservations & Revenue Manager

Assistant Reservations & Revenue Manager

Following a promotion, the Hotel Grand Pacific is seeking a new Assistant Reservations & Revenue Manager. An independent luxury hotel located in Victoria’s beautiful inner harbour, we are a proud member of the Preferred Hotels and Resorts collection. This is an excellent opportunity for someone currently in a supervisory front desk or reservations role who is looking for a step up in responsibilities.


Key Responsibilities:

  • Help manage a well-planned and organized Reservations & Switchboard department
  • Create strategies to maximize hotel revenues
  • Effectively train and support Agents to maximize occupancy and average daily rate
  • Work cooperatively with Sales, Guest Services & Catering to coordinate accurate tour and group information
  • Assist with staff scheduling and payroll
  • Support the Reservations & Revenue Manager with other administrative and operational tasks as required.


Qualifications & Abilities:

  • At least 3 years of experience with hotel reservations
  • At least 1 year of experience with revenue management
  • Previous experience with group bookings and contracts required
  • Experience with extranet/inventory management and rate loading preferred
  • Experience with Opera PMS preferred
  • Previous experience in a union environment an asset
  • Effective problem solver (both guest and employee concerns)
  • Detail oriented with proven multi-tasking abilities in a fast-paced environment
  • A confident leader with demonstrated experience coaching others
  • Typing speed of over 50 wpm
  • Open availability to work at varied shift times


Why Choose Us?

  • Complimentary onsite parking
  • Discounted gym membership
  • Excellent employee meal program
  • Excellent extended benefits (Life and AD&D, Health, Dental, Vision, and an Employee and Family Assistance program.)
  • RRSP matching program
  • Food discounts in both our Café and Pacific Restaurant
  • Friends and family hotel rate
  • Employee discount available at other Preferred Hotels
  • Industry discounts with other Victoria businesses
  • Employee recognition & referral program
  • Treat days, employee events and an annual employee party
  • We are an equal opportunities employer and value diversity and inclusion in our team.



*We thank applicants for their interest but are only able to consider candidates with valid authorization to work full-time in Canada.*

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