The Hotel Grand Pacific is looking for an Assistant Guest Services Manager to join our team of duty managers and help lead our front office operations. An independent property located on Victoria’s beautiful inner harbour, we are a proud member of the Preferred Hotels & Resorts collection.

Bringing extensive front office experience in a hotel setting, the chosen candidate will use their excellent attention to detail and well-developed judgment skills to help maintain a secure hotel environment and exceptional guest experience.

Please note that this is not a Monday to Friday job – flexibility for varied shift times, including evenings and weekends, is required.

Key Duties & Responsibilities:

Assist in managing organized and efficient Front Office operations
Help coach and motivate the guest services team to deliver the highest level of customer service possible
Maximize hotel occupancy and average daily rate
Assist in scheduling, training, and supervision of staff
Cover Agents’ breaks and/or shifts when necessary
Maintain an accurate and complete MOD logbook
Ensure safety and security of the hotel, staff, and guests at all times

Qualifications & Abilities:

At least 3 years of recent front office experience in a luxury full-service hotel
2 years of management-on-duty experience in a hotel environment
Professional and effective verbal & written communication skills
Superior knowledge of Opera PMS and MS Office programs
Detail-orientated and able to multi-task
Proven decision-making abilities
Must have or be able to successfully achieve OFA Level 2 Certification within the first month of employment
Experience in a unionized environment is an asset
Able to work more than 30 hours per week

Why Choose Us?

Friendly community environment
Excellent extended benefits (Life and AD&D, Health, Dental, Vision, and an Employee and Family Assistance program)
RRSP Matching program
Complimentary employee parking
Discounted gym membership
Excellent employee meal program
Food discounts in both our Café and Pacific Restaurant
Friends and family hotel rate
Employee discount available at other Preferred Hotels
Other industry discounts
Employee recognition & referral program
Treat days, employee events and an annual employee party
We are an equal opportunities employer and value diversity and inclusion in our team.

*We thank applicants for their interest but are only able to consider candidates with valid authorization to work full-time in Canada.*