Downtown Victoria Hotels | Luxury Hotel in Victoria British Columbia

I am writing to thank you for the outstanding service that our group, the Association for Hose & Accessories (NAHAD) received during our recent meeting (May 18-22, 2007) in Victoria.

From the earliest phases of the meeting, as we negotiated our agreement with you through pre-planning, on-site and follow-up, I found all of the staff and departments of the property to be flawless.

In particular, I would like to thank you for being a very available and handy point of reference for me as I was operating over 3,000 miles away on the eastern seaboard of the United States. I appreciate your willingness to exceed our initial black of sleeping rooms by almost 300%. This flexibility allowed our conference to house many of our attendees in your beautiful property.

Thank you also to your reservations department and conference services. They monitored our block and pick up every week and assisted in placing our guests in the appropriate accommodations - allowing you to maximize the impact of the group business and allowing us to have the second largest block of rooms in the city at your very fine hotel. This was an extremely beneficial arrangement for me, because I could feel confident that any attendee that I sent your way would be bandied with courtesy sad efficiency. Although we had originally intended to house 30 to 45 individuals with you, I believe our final count was over 145 people - a testimony to your superior approach to group business.

The service that I received from your staff was impeccable; turning what could have been a big logistic headache into an extremely easy and successful partnership. I am very grateful!