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Stayed with us recently?

We welcome your feedback on our service, our product and our overall performance. We also appreciate your ideas on how we can improve. Please take the time to respond to the questions on this online survey.

Just fill in the fields and click submit to send us the completed form!

Name:
Date of Stay:
Room Number:

Why Did You Choose to Stay in this Hotel?
I have stayed here before
I saw your Website
I am a Grand Advantage Member
I enjoy the convenience of your location
A spontaneous pick when arriving in Victoria!
I was referred by
I saw your advertisement in (publication)

May we contact you?
May we include you on our web marketing list? If so, please provide your email address:

Your Impressions of Our Product
Your room:
	Excellent	Good	Fair	Poor
Cleanliness
Décor
Comfort
Security
Amenities
Our Food & Beverage:
	Excellent	Good	Fair	Poor
Service Quality
Food Quality
Menu Selection
Décor and ambiance
Our Service & Amenities:
	Excellent	Good	Fair	Poor
Reservations/Website
Registration and Welcome
Concierge Service
Parking/Valet
Movies & Internet
Business Centre
The Spa
The Health Club
Your Impressions of our Staff
Is there an employee who you would identify as standing apart for having delivered exemplary service?

Did we make you feel at home? Were your preferences for product recognized? Yes No
Was there a particular area in our service delivery that you felt needs reviewing?

What did you enjoy most about your stay in our Hotel?

Can we count on the privilege of being your Hotel of choice whilst staying in Victoria? Yes No
Comments & Suggestions

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