Downtown Victoria Hotels | Luxury Hotel in Victoria British Columbia

This is a temporary position from March 15 - August 31, 2010
5 Positions available

The Room Attendant is responsible for maintaining the cleanliness of the guest rooms assigned. This person must have the ability to lift, pull and push a moderate weight. This is a fast paced position. Previous cleaning experience as well as the ability to communicate to guests preferred.

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Two temporary positions available:
One position from April 1 – September 30, 2010
One position from April 15  – September 30, 2010

Working to ensure all reservations are entered accurately and efficiently you will gain experience in all aspects of hotel reservations. The successful candidate will be a enthusiastic team player with excellent customer service skills. Attention to detail and the ability to work in a dynamic, fast paced environment are essential. A minimum of one year experience in a 4 Diamond property is preferred.

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Two temporary positions available:
1 position from April 1 – August 31, 2010
1 position from May 1 – September 30, 2010

To provide exemplary guest service, efficiently handle all guest queries and requests, welcome and proficiently check-in and check-out our guests, promptly and pleasantly handle phone calls and guest messages, accurately process and balance postings for each shift, maintain Company issued float and balance for each shift, ensure that the Front Desk is appropriately supplied and stocked at all times.

Related work experience in the hospitality / service industry, previous Front Office experience an asset, excellent command of the English language, excellent organizational, written and verbal communication skills, ability to compose basic written correspondence, computer and typing skills, able to work independently in a fast paced environment, must possess excellent personal poise and a high level of professionalism.

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Three temporary positions available:
1 position from April 1 – August 31, 2010
2 positions from May 1 – September 30, 2010
 

The Bell Person is responsible primarily for assisting with guest luggage. This person must have exceptional communication skills as well as superior guest service abilities. This position is fast paced with constant customer interaction. This person must have the ability to lift a moderate weight and have good knowledge of the local area. Must have valid driver's license with a clean drivers abstract. Two years prior guest service experience in a luxury property required, bell or concierge preferred.

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One position available

The Banquet Server is responsible primarily for assisting in serving banquet style functions, duties will also include the set-up and re-set of functions. This person must have good communication skills as well as previous customer service experience. This is a fast paced position that will involve constant customer interaction. Individual must be able to lift moderate weight.

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Two positions available

Description of Duties:

• Monitors food and beverage quality before service and monitors orders coming out of the kitchen for quality, consistency and presentation as per hotel standards. 
• Demonstrates extensive knowledge of food, beverages and wines.
• Delivers orders following our Service Preferred standards.
• Monitors condition of all room service menus, minibar price lists, etc.
• Perform the duty of checking minibars and restocking and billing where necessary.
• Ensures that the Room Service Station in the Kitchen is clean and set to required standard at all times.

Required Qualifications:

• Have at least 1 year’s experience in a food service operation.
• Able to work flexible schedule involving weekends and evenings.
• Able to handle cash accurately.
• Able to communicate clearly in English.
• Able to meet the physical requirements of the job, including being able to work for the majority of the time standing up and lifting.
• Prepared to perform any other duties as may reasonably be required by the Outlets Manager or Director of Food & Beverage.

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The server position in The Pacific Restaurant is expected to provide high quality food & beverage service; to follow Preferred and Four Diamond Standards; to provide and maintain exceptional guest satisfaction.
 

Required Qualifications:

• Able to handle cash accurately
• Able to communicate clearly in English
• Able to meet the physical requirements of the job. May involve some lifting. Ability to work the majority of the time standing up.
• Prepared to perform any other duties as may reasonably be required by the Restaurant Manager, Assistant Restaurant Manager or Director of Food & Beverage.
• Flexible schedule involving morning, evening and/or weekend shifts.
• Completion of Serving It Right and Food Safe
   

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Description of Duties:

• Responsible for serving patrons seated at the bar and in the lounge
• Responsible for mixing drinks for lounge, dining room and Room Service
• Maintain consistency in mixing, measuring and pouring drinks
• Follow Preferred and Four Diamond standards
• Complete check lists, task lists and maintain immaculate cleanliness of the lounge area
• To ensure daily cash outs are correct
• Maintain supplies and equipment

Required Qualifications:

• 3 years experience bartending
• Flexible schedule involving working evenings and weekends
• Able to handle cash accurately
• Able to communicate clearly in English
• Able to meet the physical requirements of the job. May involve some lifting. Ability to work the majority of the time standing up
• Certified with SERVING IT RIGHT PREFERRED: Certificate in Mixology, WHMIS, FOOD SAFE
   

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The mandate of this position is to work directly with the F&B Director and the Assistant Restaurant Managers in the planning and direction of the hotel’s restaurant operation. This includes insuring that guest expectations are consistently exceeded, that all financial goals are met, and that the potential of all staff is fully recognized. The Restaurant Manager oversees the day-to-day operation of the Pacific Restaurant, Mark Restaurant and lounge areas and must consistently improve guest service, employee experience and relations, and improve financial results.

Description of Duties:

• Provides a workplace that promotes employee teamwork and loyalty
• Train and recruit a workforce that is dedicated to providing superior hospitality and service
• Provide a workplace that is organized and clean
• Assist in the preparation and implementation of restaurant budgets
• Controlling operation costs and maximizing revenues in restaurant
• Ensuring that all employees effectively respond to the needs of guests and the property
• Ensure the smooth operation and coordination of restaurant areas and respond to forecast business volumes
• Be involved in developing and introducing restaurant menus that respond to the needs of the guests, are of high quality, are dynamic and are profitable
• Ensure a safe and healthy workplace for guests and employees

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