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"I am writing to thank you for the outstanding service that our group, the Association for Hose & Accessories (NAHAD) received during our recent meeting (May 18-22, 2007) in Victoria.
From the earliest phases of the meeting, as we negotiated our agreement with you through pre-planning, on-site and follow-up, I found all of the staff and departments of the property to be flawless.
In particular, I would like to thank you for being a very available and handy point of reference for me as I was operating over 3,000 miles away on the eastern seaboard of the United States. I appreciate your willingness to exceed our initial black of sleeping rooms by almost 300%. This flexibility allowed our conference to house many of our attendees in your beautiful property.
Thank you also to your reservations department and conference services. They monitored our block and pick up every week and assisted in placing our guests in the appropriate accommodations - allowing you to maximize the impact of the group business and allowing us to have the second largest block of rooms in the city at your very fine hotel. This was an extremely beneficial arrangement for me, because I could feel confident that any attendee that I sent your way would be bandied with courtesy sad efficiency. Although we had originally intended to house 30 to 45 individuals with you, I believe our final count was over 145 people - a testimony to your superior approach to group business.
The service that I received from your staff was impeccable; turning what could have been a big logistic headache into an extremely easy and successful partnership. I am very grateful!"
K. Thompson - Director of Conferences
"Everyone we encountered – from the coachman who greeted us at the entrance, to the receptionist, to the bell captain, to the concierge, to the housekeepers, to the people at the café, to the attendant at the gym – offered us a unique and delightful blend of graciousness and friendliness. Our accommodations were very comfortable and well appointed, and the ionized pool afforded me, an avid swimmer, an unforgettable exercise session.
The Hotel Grand Pacific stands out among all the hotels I have experienced in the United States and in Europe. I offer you and all your staff my sincere thanks and my congratulations for the job you are doing. You may be sure that my daughter and I will return."
B. D. B. – Annapolis, MD
"I would like to thank everyone who made our stay at the Hotel Grand Pacific such a positive experience.
From the Front Desk to Housekeeping, to Sarah in banquets who sang "Happy Birthday" to the group on its final night in Victoria, to the bellmen, to the restaurant staff. All deserve commendation for quality service with a smile.
I found the hotel staff to be attentive without being intrusive.
The setting was great and the weather perfect.
The voice heard most often at the end was, When can we return? This is the highest complement to be paid.
Canadian hospitality is first class.
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Board of General Superintendents
Church of the Nazarene
"Without hesitation, I will be recommending The Mark for dinner. It was exceptional food and our server was a superb ambassador for the hotel. He is the type of person that I write letters to establishments offering a letter of compliment. I spoke with Mr. Stigant, the Executive Chef, is he ever excited about the Whisky Festival.
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Iain Hooey
"My family and I stayed at the Grand Pacific and had a terrific visit. The Hotel Grand Pacific is demonstrably superior to other hotels that I have stayed at in Victoria. It will now be our hotel of choice! The service was also exceptional - very friendly and accommodating.
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Michael J Weiler
"From our first meeting with the Conference & Catering Manager more than a year and a half ago, to the clean-up crew at the conclusion of the reception, EVERYONE representing the hotel was outstanding.
Our Aunt, who served as our wedding coordinator and has organized receptions at other venues, remarked that the GP's service was incomparable! And of course, the food was fantastic - compliments to the kitchen!
Our wedding day could not have gone any better and it's mainly because of your exceptional, friendly staff. We are happy we chose the Hotel Grand Pacific for our wedding reception. Thank you so much!
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Jason & Sophie
"Everything was great, the food, service, bell boys, suites and hotel rooms, temperature in the rooms, location, meeting rooms, nice staff at the
desk, I couldn't say more! I would highly recommend your hotel to others. I look forward to staying at your hotel again, do not hesitate to use my name for other clients.
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BC Cancer Agency
"I felt compelled to contact you and advise how absolutely delighted with the staff and facilities of the Hotel Grand Pacific that the BC Institute of Agrologists were. This was further highlighted as I returned to e-mail and voice messages from attendees to thank me for choosing your hotel. Now that they've been introduced to the facility they will be returning to their newly discovered 'Hotel of Choice'.
I selected the Grand Pacific as our venue as I have stayed there since you first opened your doors and over the years I have always been impressed with the quality and ambience of the hotel as well as the ability of the staff to continue to provide personal attention to detail.
These comments would not be complete if I was remiss in not bringing to your attention the invaluable assistance of your Sales Manager. She guided us through all of the processes and steps that we needed to know with the end result being a flawlessly choreographed event from the accommodations to the meeting facilities right down to the selection of appetizers. Without her professional, and yet personal touch, the AGM would not have been the complete success that it was; you are indeed fortunate to have individuals like her on your management team.
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British Columbia Institute of Agrologists
"In terms of conference and hotel facilites, The Hotel Grand Pacific is the best choice in Victoria for a conference size of up to 200 people. Excellent service, first class facilities and dedicated hotel staff. An exceptional chef and staff with first class food and service.
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Victoria Linear Collider Conference
"I am writing to thank you and your staff for the excellent service provided to us for the Victoria Linear Collider Workshop that was held at the Hotel Grand Pacific last month. Our delegates were very pleased with the hotel rooms and the meals. As the local organizer for the meeting, I found your staff to be always pleasant and helpful. Their help in planning and conference services were much appreciated. I like to thank all the wait staff, bellhops, front desk staff and of course the chefs! I hope that we will have another opportunity to work with you in the future.
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Department of Physics and Astronomy,
University of Victoria
"Great hotel! One of the best! First class fitness facilities and perfect location."
"I had positive comments on the location and the hotel. People were pleased with their service and quality"
"No problems! (This is a rare compliment for a hotel.)
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Canadian Code Centre / Centre canadien des codes
"I have never contacted a hotel before, but this was an outstanding experience.
In my job I travel the country attending meetings from Charlottetown to Yellowknife. I have stayed in hotels big and small, reasonable and not so reasonable.
I stayed in the Hotel Grand Pacific to attend a meeting in Victoria. I have never had such exceptional treatment from hotel staff or such an enjoyable stay overall. My room was beautifully appointed, extremely clean, not to mention available when I arrived at 8:00 am.
You and your staff are to be commended for going above and beyond for your guests. In particular, I wanted to mention the professionalism of your concierge (who went to the trouble to help me plan my entire weekend, including sight-seeing and a choice of wonderful restaurants) and your doormen.
I overheard one of my fellow meeting participants say that he felt as though we were being treated as royalty.
Please convey my appreciation and thanks to your wonderful staff. I will certainly stay with you any time I return to the island, and will be recommending the Hotel Grand Pacific to all visiting friends and colleagues.
Thanks again.
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Carla White
"Thank you so much for such an amazing and awesome experience. Your hotel is truly #1 in my mind. With service, elegance, amenities, and location, you are second to none. I am excited to recommend your property to my clients. I just got back from a meeting with a client and I could not stop boasting about your property and Victoria. I have traveled all over the world and your hotel is truly the crème of the crop. Thank you so much for your hospitality.
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Avid Events Inc.
"On behalf of the Association, I would like to thank you for hosting our event. All the participants agreed that the Hotel Grand Pacific offered superior accommodation and service. Our reception was a great success and your staff provided excellent service. We look forward to hosting our event at your hotel again.
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British Columbia Real Estate Association
"I have reviewed the evaluations from the course we held, and I had to pass on the great news! Our course was a huge success, and the Hotel Grand Pacific was rated as Excellent/Very Good by 100% of the delegates! Not bad!! Congratulations!
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Canadian Paediatrics Society
Please click here to read past reviews.
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